Return & Refund Policy – Sasta Kite Bazar

Last Updated: 26/10/2024

At Sasta Kite Bazar, customer satisfaction is our top priority! We understand that sometimes you may need to return a product. That’s why we have a straightforward, customer-friendly return policy designed just for you.

1. Return Eligibility

• Return Window: Returns are accepted within 2 days from the date of delivery.
• Condition: The product must be unused, unaltered, and in its original packaging with tags attached.
• Proof of Purchase: Please retain the invoice or receipt for verification.

2. Non-Returnable Items

Some products are non-returnable due to their nature. These include:

• Custom-made or personalized kites and accessories.
• Items marked as “Final Sale” or “Non-Returnable” in the product description.

3. Return Process

• Step 1: Contact our Customer Support team at support@sastakitebazar.com or +919027732574 within 2 days of receiving your order.
• Step 2: Provide details such as order number, product name, and reason for return.
• Step 3: Once approved, we will arrange for a courier to pick up the product from your address.

Note: Shipping charges for returns may apply if the return reason is not related to a defect or incorrect item.

4. Refunds & Processing Time

• Upon successful inspection of the returned product, refunds will be issued after deducting courier charges.
• Refunds will be processed in the original form of payment or as a Sasta Kite Bazar Coupon Code.
• Please allow 5-7 business days for the refund to reflect in your account once processed.

5. Damaged or Defective Items

In case of any damaged or defective product, we sincerely apologize. Please reach out to us with photos of the product within 1 hours of delivery, and we will ensure a replacement or full refund is processed promptly.

Thank you for shopping at Sasta Kite Bazar! We’re here to ensure your experience is smooth and enjoyable. For any queries or concerns, please feel free to contact us at +919027732574 .

Happy Shopping and Happy Flying!